Returns & Exchanges
At RIHOAS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy from the date of delivery for most items in their original condition. Please ensure all tags are attached and garments are unworn and unwashed to qualify for a full refund or exchange.
Initiate Your Request
Log in to our returns portal using your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all original tags and labels are intact to prevent damage during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing